You are currently outside this week’s delivery window. All orders must be placed before 7am Wednesday for delivery this week (Thurs or Fri)
Frequently Asked Questions:
Do I need to be home to receive my delivery?
No, you don’t need to be home, unless you have ordered Alcohol.
Can I order a Seasonal Box on a weekly or fortnightly basis?
Yes, you can! Simply sign up for a Subscription Box. Choose the box you require from the menu, choose the size box required, then select the frequency you would like it delivered. Weekly or Fortnightly deliveries. Set and Forget! This way you are assured to have the freshest produce delivered your door and don’t have to do a thing, as you are now a VIP Member.
*Dietary Requests are unable to be processed & we suggest you choose your own box*
Can I add more items to a Seasonal or Subscription Box?
You sure can! A seasonal box or subscription box is a great way to get a wide variety of fresh seasonal fruit and/or vegetables, though sometimes it may not have the required amount of produce you need for your family’s needs. Simply place another order with your extras in it & we’ll deliver with your existing order. You can add extra at any time without being charged another delivery fee. Please make a note in the “comments” section if you require this every time your box renews.
What if I don’t want a Seasonal Box, can I just order what I need?
Certainly. Just simply start shopping by adding items to the cart to create your own personalized “Wholesome Box of Goodness”.
Is there a minimum that I need to order?
How do I know what the quality of Produce to expect in my order?
We pride ourselves, in sourcing the highest quality, local produce as if you were shopping for yourself. If we don’t like the look of something, it won’t be in your box.
We offer a 100% Quality Guarantee!
We understand that buying your groceries online, especially fruit and vegetables involves a high degree of trust. We shop for you as if it’s for us, so if we don’t like the quality, you won’t have that item included in your box. We strive to provide you with the freshest produce available and back it up with a 100% quality guarantee.
How do I pay?
By Credit Card at the time of placing your order.
What happens if my payment doesn’t go through?
Our system will try numerous times to debit your nominated card. If this has been unsuccessful you will receive an email asking you to activate the payment manually via the email link. If this is still not successful your order has failed due to non-payment, therefore no delivery will be made.
What happens if my payment doesn’t go through & I’m on Subscriptions?
Our system will try numerous times to debit your nominated card. If this has been unsuccessful you will receive an email asking you to activate the payment manually via the email link. If this is still not successful your order has failed due to non-payment, therefore no delivery will be made for that order.
- please contact our office if you need assistance to activate your Subscription again at [email protected] or 0413017126
How do I know if my order has been received?
You will receive an automatic order confirmation directly back to your email address, once the order has been successfully submitted.
How will I know what day my order will be delivered?
An email will be sent to you once the delivery day has been allocated.
- Please check your Junk folder before contacting us, as sometimes it goes there : )
What happens if I order item/s and it’s not available?
Sometimes items are not available due to numerous factors such as season, weather, availability, supply, etc. Or could even be that the quality was not up to our standard. If this occurs and the value of the item/s will be refunded directly to your nominated credit card. This process usually takes a few days, so please bear with us : )
(refer to “How do I apply my Store Credit/Coupon” for further instructions)
How do I apply my Store Credit/Coupon?
- Log In
- Once you have logged in it will let you know it there is any store credits
- Copy the link full link (not just the numbers)
- Then place your order as per usual. (but don’t submit it yet)
- There is a “Coupon Code” Box, just under your last item on the Left Hand Side
- Paste your Store Credit link there
- Then click on APPLY
You should scroll down & look on the Right Hand Side of the Page where Order total & Shipping is, then check to see if the Store Credit has been applied.
If so then Click on CHECKOUT & you’re done!
If this doesn’t make any sense just contact me when you’re doing your next order so I can guide you.