Frequently Asked Questions:

Do you deliver to me?

Do I need to be home to receive my delivery?

No, you don’t need to be home, unless you have order Alcohol.
We recommend that you leave an Esky out with an ice pack, so we can carefully pack any perishable items in there awaiting your return*
*Currently not available due to Covid-19

Can I order a Seasonal Box on a weekly or fortnightly basis?

Yes, you can! Simply sign up for a  Subscription Box. Choose the box you require from the menu, choose the size box required, then select the frequency you would like it delivered. Weekly or Fortnightly deliveries. Set and Forget! This way you are assured to have the freshest produce delivered your door and don’t have to do a thing, as you are now a VIP Member.
*Dietary Requests are unable to be processed & we suggest you choose your own box*

Important Note: You can only order 1 subscription box per order. So if you would like to order multiple boxes you will need to do multiple orders. Once you have done this the website will recognize that you are a Subscription customer & allow you to add any extras without charging you another delivery fee.

Can I add more items to a Seasonal or Subscription Box?

You sure can! A seasonal box or subscription box is a great way to get a wide variety of fresh seasonal fruit and/or vegetables, though sometimes it may not have the required amount of produce you need for your families needs. Simply place another order with your extras in it & we’ll deliver with your existing order. You can add extra at any time without being charged another delivery fee. Please make a note in the “comments” section if you require this every time your box renews.

What if I don’t want a Seasonal Box, can I just order what I need?

Certainly. Just simply start shopping by adding items to the cart to create your own personalized “Wholesome Box of Goodness”.

Is there a minimum that I need to order?


How do I know what the quality of Produce to expect in my order?

We pride ourselves, in sourcing the highest quality, local produce as if you were shopping for yourself. If we don’t like the look of something, it won’t be in your box.

We offer a 100% Quality Guarantee!

We understand that buying your groceries online, especially fruit and vegetables involve a high degree of trust. We shop for you as if it’s for us, so if we don’t like the quality, you won’t have that item included in your box. We strive to provide you with the freshest produce available and back it up with a 100% quality guarantee.

How do I pay?

By Credit Card at the time of placing your order.

What happens if I order item/s and it’s not available?

Sometimes items are not available due to numerous factors such as season, weather, availability, supply, etc.  Or could even be that the quality was not up to our standard. If this occurs and the value of the item/s is under $10, we will add extra Fruit & Veg to the same value. If it’s over $10 we will issue you with a Store Credit/Coupon via email. If the items n/a are over $50 we will refund the credit your nominated card. This process usually takes a few days, so please bear with us : )

(refer to “How do I apply my Store Credit/Coupon” for further instructions)

How do I apply my Store Credit/Coupon?

  1. Log In
  2. Once you have logged in it will let you know it there is any store credits
  3. Copy the link full link (not just the numbers)
  4. Then place your order as per usual. (but don’t submit it yet)
  5. There is a “Coupon Code” Box, just under your last item on the Left Hand Side
  6. Paste your Store Credit link there
  7. Then click on APPLY

You should scroll down & look on the Right Hand Side of the Page where Order total & Shipping is, then check to see if the Store Credit has been applied.

If so then Click on CHECKOUT & you’re done!

If this doesn’t make any sense just contact me when you’re doing your next order so I can guide you.